Patient Experience teaching for teams on key areas such as Service Recovery, what it is and the steps to successful service recovery. AIDET,  Leadership Rounding. Teaching communication with Key Phrases that are reassuring and communicate that you care.  The importance of listening and developing patient relationships. The importance of first impressions and patient and employee impressions of our organization.

One on one coaching and observations with new practitioners to enhance patient communication, relationship, and loyalty. Mentorship with new leaders.

​

​

​

 As a Certified John C. Maxwell Coach, Teacher, Trainer, and Speaker licensed to use the following curriculum and programs for leadership development, meeting facilitation, and keynote presentations:

• Becoming a Person of Influence

• Everyone Communicates, Few Connect

• Leadership Gold

• 15 Invaluable Laws of Growth

• How to be a Real Success

​

​